Remove the web, and billions in trade disappear. Websites enable people who can’t walk to run to the store. They bring knowledge and freedom of thought to places where such things are scarce; make every person with a connection a citizen of the world; and allow every citizen to be heard.
Yet nobody bothered to conduct a serious inquiry into the working conditions of people who make websites until A List Apart launched its first survey in 2007.
The results of the 2007 survey are online.