New Features in OpenPSA Support

There are several new features in the CVS version:
  • Ticket locking: edit view displays if somebody else is editing the ticket
  • Archiving of old closed tickets to separate topic
  • SLA handling: notifications if ticket is due to be handled. The service levels can be configured on per-type basis, but can be changed for individual tickets
SLA selector in ticket editor:

Lock and SLA notification display in ticket list: