New Features in OpenPSA Support
There are several new features in the CVS version:
![](https://d2vqpl3tx84ay5.cloudfront.net/openpsa-support-classification-20040504.jpg)
Lock and SLA notification display in ticket list:
- Ticket locking: edit view displays if somebody else is editing the ticket
- Archiving of old closed tickets to separate topic
- SLA handling: notifications if ticket is due to be handled. The service levels can be configured on per-type basis, but can be changed for individual tickets
![](https://d2vqpl3tx84ay5.cloudfront.net/openpsa-support-classification-20040504.jpg)
Lock and SLA notification display in ticket list:
![](https://d2vqpl3tx84ay5.cloudfront.net/openpsa-support-list-detail-20040504.jpg)