New Features in OpenPSA Support
There are several new features in the CVS version:
Lock and SLA notification display in ticket list:
- Ticket locking: edit view displays if somebody else is editing the ticket
- Archiving of old closed tickets to separate topic
- SLA handling: notifications if ticket is due to be handled. The service levels can be configured on per-type basis, but can be changed for individual tickets
Lock and SLA notification display in ticket list: