Biker, free software consultant, neogeographer
This entry was posted on 2004-05-04 13:57:24 UTC to Openpsa
New Features in OpenPSA Support
There are several new features in the
CVS version:
- Ticket locking: edit view displays if somebody else is editing the ticket
- Archiving of old closed tickets to separate topic
- SLA handling: notifications if ticket is due to be handled. The service levels can be configured on per-type basis, but can be changed for individual tickets
SLA selector in ticket editor:
Lock and SLA notification display in ticket list:
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